Updated : PartsPro - Grid View Issue - Instructions Added

PartsPro is currently experiencing an issue where users are receiving “PartsPro is having server problem” message appearing when they are clicking on the Tree/Grid view button.


Please find the below instruction to clear cookies and allow the application function properly on Tree view.

1)      Press ctrl+f5 and see if it resolves the issue.

2)      If it doesn’t resolve the issue then we need to clear the cookies.

In Chrome

    • On your computer, open Chrome.
    • At the top right, click More tools.
    • Click Clear browsing data.
    • At the top, choose a time range. To delete everything, select All time.
    • Next to "Cookies and other site data" and "Cached images and files," check the boxes.
    • Click Clear data

3)      In Internet Explorer, select the Tools button, point to Safety, and then select Delete browsing history. Select the Cookies and website data check box, and then select Delete