Independent Repair Facility (IRF) tool support
- This page is intended to provide IRFs guidance and support with the DiagnosticLink 8.17 crash behavior when attempting to connect to server.
Technical Support
Third party users with a P70 user ID may experience an error when connecting to the server with Diagnosticlink 8.17:
"DiagnosticLink has encountered an unexpected event"
Message: Encountered Unexpected Character '<',
As a workaround to the application crash behavior of DiagnosticLink® 8.17 for some P70* ID users, please follow these instructions:
- Close the DiagnosticLink® application if open
- From the downloads section to the right, download and save a copy of the “config.xml” file to the folder path: C:\ProgramData\Detroit Diesel\Drumroll\Application Data\Troubleshooting\en-US\Psl. (Note: If the ProgramData folder is not visible, click 'View' and check the option "Hidden Items').
- Restart DiagnosticLink® and the tool should behave as expected.
A permanent corrective action for this behavior will be provided with 8.17 SP1 early in 2023.
DiagnosticLink 8.17