What is the Customer Account Number (CAN)? While the CAN is seldom seen by the fleet owner, it is quite important. The DTNA logon ID is tied to that CAN, as should the warranty-registration of the fleet’s VINs. Simply put, if the logon ID and the truck’s VIN are tied to the same CAN, they can see each other. If they are not, they cannot.

Why can’t I see some trucks in my fleet? You can end up with trucks in your fleet that you can’t see for several causes:

• Your new truck was warranty-registered to your company name, but you actually have two or more CANs and the truck was tied to the wrong CAN.
  • Multiple CANS can happen when a company changes its name, moves to a new location, or if the person doing the registering does not find your existing CAN and just creates a new one for your latest purchase.
• You purchased a used truck, but the selling dealer did not move the warranty registration over to your CAN.

What if the warranty on a truck has expired? Even if the truck has no warranty left on it, that warranty-registration database is how DTNA connects a truck to its owner. If there is a recall on that truck due to a safety issue, it is the only way we know how to alert the owner to the problem so we can fix it.

Again, it is the job of every DTNA dealer to update the warranty-registration for any customer on any DTNA truck that customer owns, regardless of where it was purchased.