• Windows 10/11 (64-bit)
• 2.0 GHz Dual Core Processor or faster
• 4.0 GB RAM or more
• 100 GB Hard drive with 20 Gigabyte free
• Monitor and graphics card supporting 1366x768 resolution
• 1 free USB 
• High Speed or Broadband Internet connection
• Administrative Rights (for installation only)
• Microsoft .Net Framework 4.8 (or later)

The steps below are required in order to submit a TSS order.

1. DSM - Setup the new dealer code in SSI (e.g., Set the certified tech count, the number of active service bays, and the number of TSS Plus license suites required). Once set, have the dealer logon to the ordering site at least once.
2. Dealer - If not already completed, the security admin must create SSO IDs for the new location. Once created, the dealer must login to the ordering site with the one of the newly created SSO IDs and set the dealer’s address.  Once the address has been set, inform the DSM.
3. DSM - Email DTNASSD@daimlertruck.com to request for TSS order. Be sure to include the dealer code and the number of TSS Plus license suites required.        

A TSS order will be submitted to the order site administrator. Once the TSS order has been processed, a confirmation email will be sent to the DSM. 

1. While not required, it is suggested to run Windows 10 updates prior to installing TSS (e.g. Microsoft .Net Framework suggested updates).
   
2. Login to ordering site with a valid SSO ID.
3. Navigate to My Account > My Downloads.
4. Download the TSS installer and save to desktop.
5. Run the TSS install with Administrative Rights and follow the setup guide to complete installation.

1. Launch TSS
   
2. Enter SSO ID and password when prompted and click Login. (If using an SSO ID with the order system IT Admin Role, a list of the org family dealer codes will be presented. Select the desired location).
3. Once authenticated, select the installation type:

• TSS - This license suite includes the standard applications and may be upgraded to TSS Plus.
• TSS Plus (Recommended for all dealer shop workstations) - This license suite includes the standard applications as well as Service Ranger, Toolbox, and soon Insite.
• Trainer - This license suite includes the standard applications and is ideal for training location trainee workstations.
  

Note: If a previous third party tool installation already exist (whether purchased outside of TSS or not), TSS will attempt to upgrade the application if a later version exists in the cloud. TSS will not however; apply the DTNA provided licenses. Third party licenses purchased outside of TSS has to be managed by the user (i.e. deauthorized to apply the DTNA provided license).

• To view TSS licease suite license keys from within the client, launch TSS and click the DTNA Apps tab.
  
• To view and manage TSS license suites via the ordering site, login to the ordering site at https://diagnosticlink.nexiq.com and navigate to My Account > License Suites.
• TSS includes the standard applications: DL8, DDDL, DRS, DDEC Reports, Bendix, and OPTIMAAX.
  
• The TSS summary section displays the TSS registered and available (unregistered) license suites for TSS, TSS Plus, and Trainer.
• To manage/change a particular license suite, click My Account > License suites, and click on the desired (registerted) Equipment ID.
• To change a Trainer license suite, the license suite must be deauthorized.
  
• To deauthorize/transfer a license suite, contact SnapOn Nexiq Support.
• IT/System Admins requiring access to multiple dealer location licenses requrie the order system IT Admin Role. To request access, email: DTNASSD@daimler.com. 

To Transfer a TSS/TSS Plus license suite, login to the ordering site at https://diagnosticlink.nexiq.com and click My Account > License Suites. Select the desired TSS Plus license suite by clicking the license suite Computer Serial Number. Click the Transfer button and follow the instructions. Next, launch TSS on the workstation and Refresh keys.

Note: Transferring a TSS/TSS Plus license suite will remove the licenses from that suite (decrementing the registered count). For example, if 4 of 4 license suites are activated, transferring a suite will decrement the license suite count to 3. The user can then install the unregistered suite to the new device if desired.

To Downgrade a TSS Plus license suite to TSS, login to the ordering site at https://diagnosticlink.nexiq.com and click My Account > License Suites. Select the desired TSS Plus license suite by clicking the license suite Computer Serial Number. Click the 'Downgrade' button and follow the instructions. Next, launch TSS on the workstation and Refresh keys. 

Note: When downgrading a TSS Plus license suite, additional steps will be required if a Cummins Insite license is registered. See the 'TSS-Insite User Experience Document' for instructions. 

To Upgrade a TSS license suite to TSS Plus, login to the ordering site at https://diagnosticlink.nexiq.com and click My Account > License Suites. Select the desired TSS license suite by clicking the license suite Computer Serial Number. Click the ‘Upgrade’ button and follow the instructions. Next, launch TSS on the workstation and Refresh keys. Note: If there are no available TSS Plus license suites (i.e., all available TSS Plus license suites have been activated), contact your DSM (district service manager) to request for additional license suites. 

The error "Cannot Connect To Installer Service" indicates that a required service has been disabled, stopped, or failed. Try manually stopping the service and restarting.

1. Search for 'Services' in the Windows Search toolbar.
   
2. Click 'Services' to launch the Services App.
   
3. Double-click 'eTechnician Installer Service' from the list.
4. Check the Service Status. If Running, click Stop, then click Start to restart the service. If the service is Stopped, click Start to manually restart the service.
5. Double-click 'NEXIQ Update Service' from the list.
6. Check the Service Status. If Running, click Stop, then click Start to restart the service. If the service is Stopped, click Start to manually restart the service.
7. If either service 'eTechnician Installer Service' or 'NEXIQ Update Service' does not exist in the list of services, reinstall TSS

For Cummins Insite licensing or installation issues, please refer to the TSS - Cummins Insite User Experience Document located on the 'Reference Guides' section of the TSS Support site.

Click here to download the LCT v4.1.1 if needed. 

If the message 'Fail to run the installer' is displayed, this may indicate a problem with the installation requirements (e.g. .Net Framework 4.8 or access to a particular file/folder).

Send a screen shot of the error and the Event Log attachment to customer.service@nexiq.com and CC DTNASSD@daimler.com:

1. Capture a screen shot of the error and attach to email.
   
2. Go into Event Viewer->Windows Logs->Right-click Application and select “Save All Events As” and attach the .evtx file that is created.
   
3. Email both files to Nexiq Support and SSD with a brief description of the issue.

Note: If the event log is too large to email, go back to Event Viewer > Windows Logs > Right-click Application and Clear Logs. Launch TSS to recreate the issue, then go to Event Viewer to caputre the event log and email to Nexiq Support.

If the hard drive was recently swapped/imaged and you receive Error Code: Honey Bee, follow the steps below: 

1. Transfer the existing license suite
2. Open File Explorer.
3. Navigate to C:\ProgramData\DTNA\TechServiceSuite
4. Delete the dtna.bin file.
5. Delete the Dtna.xml file.
6.  Uninstall ServiceRanger 
7. TSS should reinstall ServiceRanger

TSS requires Microsoft .Net Framework 4.8. In the event Microsoft .Net Framework 4.8 does not update or install, try shutting  restarting Windows. If Windows restart doesn't resolve the issue, try running Windows update.

Windows 10 (all editions) includes .NET Framework as an OS component, and is installed by default. See chart below:

Other resources:

Click here to access the Microsoft .Net 4.8 (offline installer)

The response 'No applications available' may refer the user ID or dealer code used to activate TSS. The warning may indicate that there are no available TSS licenses suites or a possible network issue preventing TSS from connecting to the cloud-manifest.

1. Try restarting Windows and re-launching TSS.
2. Try connecting via hotspot, access point, or public Wi-Fi.
3. If problem persists, contact Nexiq Support.

The message below may indicate that the Cummins License Configuration Tool is opened and the user has not refreshed keys yet to get a Cummins license.

"You currently do not have a product key for INSITE in Tech Service Suite. Would you like to request one?"

To resolve, close the Cummins License Configuration Tool and launch TSS. From the DTNA Apps panel, click 'Refresh Keys".

If the suggestion above does not resolve, or if INSITE has already been registered using the keys from TSS, this may indicate a technical issue. Contact SnapOn-Nexiq Support for futher assistance. 

If the message "Your Org is not currently part of the TSS program..." is displayed during TSS activation, this may indicate that the dealer location (dealer code) has not be included in the TSS offering.

1. Verify that the correct dealer SSO ID is being used to activate TSS.
2. Once the correct SSO ID has been verified, email DTNASSD@daimler.com the TSS message, SSO ID used, and the dealer code.
   

The dealer code will be verified by the service team.

Due to the uptake of Service Ranger licenses, the pool of licenses have been depleted.

If a Service Ranger license is required, email DTNASSD@daimler.com the following:

• The number Service Ranger licenses required.
• The dealer code.
• The contact person's name and phone number.  

A license will be provided per request until the pool has been replenished. 

If TSS won't launch, crashes, or opens a blank screen, this may be caused by one of the conditions. See the suggested fix below:

• Another instance of TSS is running. Only one instance of TSS can be running at a time. Try restarting Windows and launching only 1 instance of TSS.

• An issue with some Canadian based machines is causing an error. Try renaming “C:\ProgramData\DTNA\TechServiceSuite\Activity Logs” folder. This was fixed in TSS v1.3.7215.24887.

• Check Event Viewer. See if Event Viewer shows an XmlException for user.config file. If so, delete the file: “C:\Users\<user name>\AppData\Local\Snap-on_Incorporated\Technician.exe_StrongName_...\user.config”
  This was fixed in v1.3.7138.27642

• Check the Event Viewer Log for a TechServiceSuite Error “System.Xml.XmlException: Root element is missing.”  If the Event is present, there is an issue with a corrupt xml file. Check the files listed below. If any of the files are 0 KB, delete the file and open TSS again.

For example, if the settings.xml file is 0 KB, delete settings.xml and restart TSS

C:\ProgramData\IDSC\47\AppConfig.xml

C:\ProgramData\IDSC\47\settings.xml

C:\ProgramData\DTNA\TechServiceSuite\Data.xml

C:\ProgramData\DTNA\TechServiceSuite\Dtna.xml

C:\ProgramData\DTNA\TechServiceSuite\OemApps.xm

If the above action does not resolve the issue, export an Event Log and report the issue to Nexiq Support. Be sure to include a brief summary of the issue and attached the Event Log.

• Some Windows 7 systems may experience errors. If so, this could be the TLS 1.2 issue. Check the Event Viewer log for a TechServiceSuite Error “Error retrieving application manifest.” If so, install latest TSS version. This was fixed in v1.4.7354.34474.

If the TSS 'Check for Updates' option does not work or respond, verify that it's not a network or firewall issue:

1. Copy-paste the following URL into a web browser on the computer and hit enter: https://registration.nexiq.com/en/sws?wsdl 
2. If unable to connect, try using an external network (e.g. a hotspot or public/home WiFi connection). 
3. Fix the network/firewall issue.

If the network or firewall resolution does not fix the complaint reintsall the applicaiton:

1. Uninstall TSS
2. Download current TSS version from https://diagnosticlink.nexiq.com My Account > My Downloads.
3. Save the TSS installer to the local desktop.
4. Run the installer as Administrator

TSS auto start can be disabled from Windows Startup.

1. Right-click any open area of the Taskbar
2. Select Task Manager
3. Click on the Startup tab
4. Click Tech Service Suite/ eTechnician
5. Click Disable

This procedure will prevent TSS from launching at Windows startup. The TSS update service will continue to run in the background.

To view multiple org licenses from a (single) SSO ID, you'll need the order system role 'IT Admin' added to your SSO ID. To request for the order system 'IT Admin' role, email request to DTNASSD@daimler.com.

Be sure to include the SSO ID in the email request. This access will allow the user to view and manage TSS licenses of entire Org Family.

To view, login to the ordering site and click My Account > Org Family.

To view a summary of the available and registered TSS license suite, login to the ordering site and navigate to My Account > License Suites.

The TSS Summary section will display TSS and TSS Plus 'Registered' and 'Available'.

To increase the TSS Plus count:

1. Contact your local DSM to increase TSS Plus counts via the SSI system (processing takes 24hrs via nightly system job).
   
2. Login to ordering site to verify license count increase via My Account > License Suites.
3. Launch TSS, click DTNA Apps, and 'Refresh Keys'.

Activating TSS will provide the basic package from the TSS cloud to the TSS workstation: DiagnosticLink, DDDL, DRS, DDEC Reports, Bendix ACom, and OPTIMAAX. This package can be upgraded to TSS Plus (for authorized users).

Activating TSS Trainer will provide the basic package from the TSS cloud to the TSS workstation: DiagnosticLink, DDDL, DRS, DDEC Reports, Bendix ACom, and OPTIMAAX. This package cannot be upgraded. The TSS Trainer option is available to dealer locations designated as training facilities via SSI by the Service Training Academy. Training facilities are provided additional TSS Trainer license suites for the purpose of training activities. If a training facility does not see the TSS Trainer activation option, please contact DTNASSD@daimlertruck.com.  

Activating TSS Plus will provide the premium package from the TSS cloud to the TSS workstation: DiagnosticLink, DDDL, DRS, DDEC Reports, Bendix ACom, OPTIMAAX, Service Ranger, Wabco Toolbox Plus, and Cummins INSITE.  This package can be downgraded to TSS. 

See the system sequirements list under the 'Getting Started' section of the TSS Support Page. Launch TSS and click Help > TSS Support.

The dealer's annual subscription fee is based on the location's market ranking regardless if TSS/TSS Plus is registred or the number of licenses suites. Please review DTNA tool strategy letter sent out via email in July 2019 for the pricing breakdown.